Our Service Promise
The VENTA service team is happy to handle your concerns quickly and without unnecessary paperwork, even after the warranty has expired.
This is how you can reach us:
Tel. +49 751 5008 88
Fax +49 751 5008 20
Do you need an accessory or spare part for your Venta product? No problem: accessories and spare parts are available immediately. Just call us directly: the VENTA service team is here for you!
Is your complaint covered by a warranty? We regret this very much, because it means we have not lived up to our own high quality standards. Please call us directly: the VENTA service team will quickly find a solution!
Would you like a complete product inspection? No problem! This only requires three very simple steps:
- Pack the Venta product safely for transport. Use the original packaging if it's still available.
- Include a short description of the problem along with your address and, if the complaint is covered by our warranty, the purchase receipt (original or copy).
- In Germany, send the package to:
88250 Weingarten, Germany
If this is a warranty claim, you can request a free return slip! Otherwise, please make sure the package has sufficient postage – Venta does not accept packages without sufficient postage.
We will then take care of your issue: if it is covered by our warranty, your Venta product will be repaired or replaced free of charge within 5 working days. If the warranty has expired, we will prepare, free of charge, a repair cost estimate.
If you would like to have a product inspected in a country other than Germany, please contact our VENTA service team, your specialist dealer or our respective subsidiary or distribution partner.
THE ADDRESSES CAN BE FOUND HERE